Privacy Policy
This Privacy Policy explains how the website metrosaopaulo.info collects, uses, stores and protects its users’ personal data, in accordance with Brazil’s General Data Protection Law — Lei nº 13.709/2018 (LGPD) and the Brazilian Internet Civil Framework (Lei nº 12.965/2014). By using this site, you acknowledge and agree to the practices described in this policy.
metrosaopaulo.info is an independent, informational website about São Paulo’s metro, commuter rail (CPTM) and monorail network. It is not the official website of the São Paulo Metro, CPTM or any public body, and is not affiliated with them.
- Data controller
Controller: metrosaopaulo.info
Domain: https://metrosaopaulo.info
Contact for privacy matters: [email protected] or via the contact form.
- Data we collect
Browsing this site does not require registration. We collect personal data only in the following cases:
- Contact data: when you voluntarily fill in the contact form, we collect your name, e-mail address and the content of the message you choose to send.
- Browsing data: technical data such as IP address, browser type, pages visited and date/time of access may be recorded automatically through cookies and similar technologies. See our Cookie Policy for details.
We do not intentionally collect sensitive personal data or the data of children and adolescents.
- Purpose and legal basis for processing
We process personal data for the following purposes, under the legal bases set out in article 7 of the LGPD:
- To answer questions, suggestions and requests sent through the contact form or by e-mail — legal basis: the data subject’s consent (art. 7, I).
- To ensure the operation, security and improvement of the site, and to produce usage statistics — legal basis: the controller’s legitimate interest (art. 7, IX), respecting the rights and freedoms of the data subject.
- To comply with legal or regulatory obligations — legal basis: art. 7, II.
- Data sharing
We do not sell or transfer personal data to third parties. Data may be processed by service providers that support the operation of the site (for example, the hosting company and network/CDN services such as Cloudflare), always limited to what is necessary and bound to keep the information confidential and secure. We may disclose data where required by law or by order of a competent authority.
- Storage and retention period
Data sent through the contact form is kept only for as long as necessary to handle the request and to comply with any legal obligations. After that period it is deleted or anonymised. You may request the deletion of your data at any time.
- Your rights as a data subject
Under article 18 of the LGPD, you may, at any time and upon request, exercise the following rights:
- confirmation that processing is taking place;
- access to your data;
- correction of incomplete, inaccurate or out-of-date data;
- anonymisation, blocking or deletion of unnecessary data or data processed in breach of the law;
- portability of your data to another provider;
- deletion of data processed on the basis of consent;
- information about the entities with which your data has been shared;
- withdrawal of consent.
To exercise these rights, simply contact us at [email protected] or through the contact form. You also have the right to lodge a complaint with the Brazilian National Data Protection Authority (ANPD).
- Information security
We adopt appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or improper disclosure, taking into account the state of the art and the nature of the data. Nonetheless, no system is completely secure; we recommend that you also follow good security practices when browsing the Internet.
- Cookies
This site uses its own and third-party cookies for its proper functioning and for statistical purposes. You can set your browser to refuse cookies. For more information, see our Cookie Policy.
- Changes to this policy
This Privacy Policy may be updated at any time to reflect legal or operational changes. The current version will always be published on this page, together with the date of the latest update. We recommend that you review it periodically.